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New Team-mate for IT helpdesk!

After becoming our new colleague, your mission will be to keep our product in perfect condition and to offer our client the best experience for their money. We keep the quality standard high by solving all requests.

What challenge are you facing?

You will be a part of operations and development of the biggest betting platform in Central Europe (product), you will maintain a complex in-house IT system with millions of operations daily, far from a simple e-shop.

What can you expect?

  • Analysing reported events
  • Root cause analysis (error logs, SQL queries), interventions on operating system or application level (starting services, modifying configuration and data, etc.)
  • Responsibility for processing and addressing client requirements in the IT support area
  • Processing requests according to defined SLA Incident life cycle management, escalations
  • Solving technical problems via remote support tools
  • Professional attitude during contact with clients
  • Nights and weekends on standby (approx. 1 week per month)
  • Ability to understand technical documentation
  • Cooperation with developers and testers

Task split (in %):

  • Acceptance, management and analysis of user requests in JIRA 40 %
  • Communication within the team or with developers (in person, Slack) 30 %
  • Monitoring and resolution of events coming from monitoring systems 20 %
  • Creation of manuals and documentation from acquired knowledge 10 %

Who will you work with?

In addition to cooperation in the team, most tasks and topics are solved with the DevOps team, which secures the platform operation. They will help with both, alerts as well as diagnosing problems requiring higher authorization. Depending on the type of task, we then work with specific people from the development teams who are responsible for the respective part of the system.

Your Responsibility:

Primarily taking over the request from customer, initial analysis, perfect processing and correct handover of information to responsible teams. The added value is the solution itself or an in-depth analysis aiding the process from development side. Last but not least it is the responsibility to communicate the status and solution progress to the customer.

Must have skills:

  • Logical thinking, fast understanding of problems and technology
  • Responsibility, sense of order and organization
  • Technical background in IT

Nice to have experience (but we can teach you):

  • Seeing the goal and added value in seemingly simple or uninteresting tasks
  • Willingness to create a better product and to collaborate

You choose your benefits yourself

You can choose from Parking, Holiday allowance (15 000 CZK / year), Meal vouchers (100 CZK), Sick days, Flexi Pass, extra Education budget (up to 19 000 CZK / year), English classes 2 times a week directly in our Office, fully paid Multisport cards, Pension / Life insurance ( + 5 weeks holiday / year and work from home).

Betsys in a nutshell

PEOPLE: We have a chess player, a metal guy, a tea freak, a wakeboard rider, via ferrata lovers, volleyball players, beer and wine lovers, PlayStation addicts. Together we are a bunch of nice people that meet one another at events that Dina organizes for us twice a month.
WHAT WE DO: Full range of software for bookmakers on a regulated market. We have been on the market for more than 20 years. During that time we have become the largest betting software provider in Central and Eastern Europe – therefore we also work on international projects.
HOW WE DO IT: We encourage “self-managed” teams in an agile environment. Our leadership is based on goals and learning-oriented coaching. We work in Scrum and Kanban and we are transparent to ourselves and others.
NUMBERS: Our system has more than 500 000 visits daily on various online channels, there are more than 1 200 000 financial operations and more than 570 000 bets made.

If you are interested, send your CV on jobs@betsys.com!

Contact

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Czech republic

Betsys - Headquarters
Sladkovského náměstí 1
Praha 3, 130 00
Phone: +420 222 361 293

Poland

Betsys Poland sp. z o.o.
Porcelanowa 8
40-246 Katowice
Phone: +0048 324 347 901